Pisang123 Privacy Policy — Protecting Your Personal Information
This Privacy Policy describes how pisang123 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and how we handle your data.
Effective date: January 2026. This policy may be amended from time to time.
1. Information We Collect
When you use the pisang123 platform, we collect several categories of information to ensure our services function properly and securely. The information collected includes:
Account Information
During registration, you are required to provide a username, email address, phone number, date of birth and identity verification details needed for account verification. This information is used to manage your account and ensure compliance with the platform's minimum age requirements.
Device & Browser Information
We collect technical information about the device you use, including device type, operating system, browser version, IP address, language settings and platform usage data. This information helps us optimise the user experience across a range of mobile and desktop devices.
Payment Information
To process deposits and withdrawals in MYR, we collect information related to your financial transactions. However, full card or bank account details are not stored directly by pisang123 — all financial processing is handled through secure, industry-compliant payment providers.
Cookies & Usage Data
The pisang123 platform uses cookies and similar tracking technologies to understand usage behaviour, store user preferences and enhance platform functionality. Usage data collected includes pages visited, session duration, clicks and in-platform interactions.
2. How We Use Your Information
Pisang123 uses the information collected for the following purposes:
- Managing and maintaining user accounts securely.
- Processing deposit and withdrawal transactions in MYR accurately and promptly.
- Verifying user identity for security and fraud prevention purposes.
- Improving the user experience based on usage patterns and feedback.
- Sending account-related notifications, the latest promotions, and platform updates (you may unsubscribe at any time).
- Complying with applicable legal and regulatory requirements.
- Resolving any disputes or complaints raised by users.
We do not use your information for purposes unrelated to the services we offer without first obtaining your consent.
3. Cookies & Activity Tracking
Cookies are small text files stored on your device when you visit the pisang123 platform. We use several types of cookies:
- Session cookies: Temporary cookies that are deleted when you close your browser, used to maintain your login session.
- Persistent cookies: Stored for a set period to remember your preferences, such as language and display settings.
- Analytics cookies: Helping us understand how users interact with the platform so we can make relevant improvements.
You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the pisang123 platform.
4. Data Storage, Security & Sharing
Storage & Security
All personal information collected by pisang123 is stored on servers protected with industry-standard encryption technology. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, breaches, alteration or destruction.
Your information will be retained for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Pisang123 does not sell, rent or trade users' personal information to third parties for marketing purposes. We may share your information with select third parties only in the following circumstances:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Regulatory authorities or bodies where required by law or court order.
- Other parties with your explicit consent.
5. User Rights & How to Contact Us
Right of Access & Correction
You have the right to access the personal information we hold about you at any time. If you find that any information is inaccurate or out of date, you may submit a correction request by contacting our support team. We will endeavour to process correction requests within a reasonable timeframe.
Right to Deletion
You have the right to request deletion of your personal information from our systems, subject to data retention requirements mandated by law. Deletion requests will be processed after your account closure is confirmed and any outstanding transactions have been settled.
Privacy Policy Changes
Pisang123 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after any amendments constitutes acceptance of the revised policy.
Contact Us
For any enquiries, requests or complaints regarding this Privacy Policy, please contact the pisang123 support team at: [email protected]
You may also refer to FAQ page us for answers to general questions about your account and data privacy.
Still Have Questions About Your Data Privacy?
Check our FAQ page or contact pisang123 support for further clarification. We're here to help.